However, the sheer number of negative reviews suggests that there are in fact a lot of unhappy customers that use Cex.io regularly. One of CEX.IO’s strongest suits is its customer service.Support is available 24/7. Do not send them money because you will be without them, they refused to withdraw my cash.Do not do business with this crypto exchange scam. Importantly, we consider CEX.IO a relatively trustworthy actor in the crypto world, which is a considerable advantage given the number of scams and failed businesses in this area.
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CEX.IO offers a cryptocurrency trading platform as well as ‘Instant Buy’ services that act as a fiat on-ramp to buy digital assets with fiat currencies. Kevin started in the cryptocurrency space in 2016 and began investing in Bitcoin before exclusively trading digital currencies on various brokers, exchanges and trading platforms. He started CEX.io Review Hedge With Crypto to publish informative guides about Bitcoin and share his experiences with using a variety of crypto exchanges around the world. Unfortunately, several users have complained that the customer support team has not responded to their requests and they were still not able to withdraw their cryptocurrency investments.
How To Make A Deposit
However, mining operations were shut down in January 2015, and the platform turned its attention to cryptocurrency trading. Since that time, CEX.io has grown into an exchange that’s licensed and registered as an MSB (Money Services Business) with the United States Department of the Treasury. Traders are presented with a secure environment to do business.
Countries not supported for credit card purchases
The exchange also provides a detailed Help Center with articles on various topics, including account management, security, verification, deposits & withdrawals, trading, and others. Although I cannot do the exact math for you, there’s actually a fee of 3.5% + $0.25 when you buy BTC using your credit card on CEX.IO. Apart from that, buying bitcoin comes with a 7% transaction fee, and you may lose a bit of value on your fiat currency from the exchange rate. So, this could explain the credit card fee you incurred and 52 euros taken from your account.
- This incident ended with a loss of $7,000 for one of the users.
- Most of the bad reviews that were on TrustPilot also received a response from CEX.io.
- This company has the absolute worst customer service in the world.
- The default spot trading platform provides charts and multiple types of orders, so it’s a little advanced, but it doesn’t take too long to get the hang of it.
- CEX.io is one of the most trustworthy cryptocurrency exchange platforms that is active since 2013 with only one security breach with no significant consequences.
- CoinSutra does not recommend or endorse specific cryptocurrencies, projects, platforms, products, exchanges, wallets, or other offerings.
The exchange currently supports the buying, selling, and trading of over 15 cryptocurrencies as well as the use of multiple fiat currencies. CEX.IO LTD launched in November 2013, and got started as a cloud mining service and Bitcoin exchange. The mining services were closed down in 2015 with the team focusing solely on running a cryptocurrency exchange. The exchange supports a variety of currencies and payment options and CEX.io is well known for facilitating credit and debit card transactions at a relatively low cost. CEX have continued to innovate with the addition of new cryptocurrencies, a more advanced trading platform and they are soon looking to add margin trading to the platform.
Customer Support
However, in certain jurisdictions, the platform provides two ways for users to earn free cryptocurrency from their holdings. CEX.IO Savings lets you transfer coins you aren’t trading into a savings account. CEX.IO uses a maker-taker fee structure, in which you are charged a percentage of the value of each trade. The percentage you owe depends on your trading volume over the past 30 days.
CEX.io Services and Trading Platforms
- The Identity tier allows users to purchase Bitcoin quickly using a credit card and by supplying basic verification with supporting ID.
- For instance, CEX.io might charge up to 7% for payments made via fiat.
- This tier is also unable to use SWIFT or ACH bank wire transfers.
- It offers customer support through email as well as an extensive FAQ section.
- The crypto exchange offers email and SMS alerts, and PGP encryption isn’t used in email communication.